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Customer Service

Shipping & Delivery
All items purchased online with Surfwearhawaii that are apporved before 11:00am local time and have passed security checks for fraud will be shipped the same day! We strive to have all shipments shipping within 24 hours (business days only). You will then be sent a tracking tracking number to follow your shipment online. We ship from the United States of America to the world. Most shipments arrive in 3-7 days worldwide and our shipments come with a tracking number. Any duties and taxes are the responsibility of the buyer. 
Privacy & Security
Surfwearhawaii is serious about privacy. We will never rent or sell our customers information. You may be contacted in regards to your order or shipping via telephone or email.  We use 256 bit encryption for all our ssl pages and never keep users credit card information online or accesable even to our own employees. We have passed pci compliancy tests and are constantly upgrading internal systems to stay on top of any possible threats.
Returns & Replacements
We will accept returns on unworn, unused, brand new items. If for any reason you need to return your purchase please contact us directly via email with your order number, date of purchase and contact information. Breifly explain why you wish to return the purchased item and we will send you a RMA number which is needed for the return. Buyers are responsible for return registered insured shipping to Surfwearhawaii warehouse. If the package is not received or received damaged then the buyer needs to file for the insurance claim. We will only accept brand new returns. This INCLUDES the box that the items was shipped in.(if any) If your order needs to be replaced due to a manufacture defect we will arrnage for the item to be picked up and the replacement sent out. We take pictures of each items that is sent out for quality control. If the items returned is not the exact same item the refund will not be accepted and the buyer will need to pay for the return shipping.
You can place an order online 24 hours per day, 365 days a year. Surfwearhawaii picks, packs and ships only on monday through friday. (except holidays) If your order is placed on friday aftr 11:00am then it will be shipped on monday the following week.
Payment, Pricing & Promotions
We accept Visa, Mastercard and Paypal.
Viewing Orders
You may check your order online at anytime by creating an account when you make your order.
Updating Account Information
You can log into your account anytime and update or remove your account from our servers by using your user name and password.