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Customer Service

Shipping & Delivery
All items purchased online with Surfwearhawaii that are approved before 11:00 am local time and have passed security checks for fraud will be shipped the same day! We strive to have all shipments shipping within 24 hours (business days only). You will then be sent a tracking number to follow your shipment online. We ship from around the world. Most shipments arrive in 3-14 days worldwide and our shipments come with a tracking number. Any duties and taxes are the responsibility of the buyer. 
Privacy & Security
Surfwearhawaii is serious about privacy. We will never rent or sell our customer's information. You may be contacted in regards to your order or shipping via telephone or email.  We use 256-bit encryption for all our SSL pages and never keep users' credit card information online or accessible even to our own employees. We have passed PCI compliance tests and are constantly upgrading internal systems to stay on top of any possible threats.
Returns & replacements will accept returns on unworn, unused, brand new items. If for any reason you need to return your purchase please contact us directly via email with your order number, date of purchase and contact information. Briefly explain why you wish to return the purchased item and we will send you an RMA number that is needed for the return. Buyers are responsible for return registered insured shipping to Surfwearhawaii warehouse. If the package is not received or received damaged then the buyer needs to file for the insurance claim. We will only accept brand new returns. This INCLUDES the box that the items were shipped in.(if any) If your order needs to be replaced due to a manufacturing defect we will arrange for the item to be picked up and the replacement sent out. We take pictures of each item that is sent out for quality control. If the items returned is not the exact same item the refund will not be accepted and the buyer will need to pay for the return shipping.
You can place an order online 24 hours per day, 365 days a year. Surfwearhawaii picks, packs and ships only on Monday through Friday. (except holidays) If your order is placed on Friday after 11:00 am then it will be shipped on Monday the following week.
Payment, Pricing & Promotions
We accept Visa, Mastercard and Paypal.
Viewing Orders
You may check your order online at any time by creating an account when you make your order.
Updating Account Information
You can log into your account anytime and update or remove your account from our servers by using your user name and password.